Customer Testimonials
My first visit to Sunnyside for an oil change and tire rotation.In and out within 30 minutes;Michael was very welcoming, hospitable and professional👍.I look forward to going back.🙂
Great dealership I hate to see you guys go! I wish they would have kept you guys open
They are professional, the oil change was quick. The dealership is very clean and the staff is very polite.
Justin was incredibly helpful and honest! Buying a car was a breeze! I would absolutely recommend this dealership to all my friends and family. Also- my car smelled amazing when I drove away. No awful cleaning smells that other dealerships leave when they detail your new used car.
Justin was very helpful and honest. All of the staff was very kind and straightforward. This was the most quick, easy, car purchase! I will absolutely be back to this dealership. I am very satisfied.
Michael was extremely welcoming. He shared pricing before the work was performed and explained the service. The waiting area was clean and well lit. Plenty of refreshing beverages.
My salesman Justin was very knowledgeable especially with all the new equipment and technology. He saved me a lot of time and frustration. He was very generous with his time and not pushy in any way.
I just purchased a 2024 outlander and had a great experience. I was fortunate to have Justin assist me with my purchase. He was patient and very knowledgeable. He.spent a lot of time helping me become familiar with my new car. I would definitely recommend Justin and the dealership to all my friends and relatives!
Justin Brown was an seedings salesman. He was patient and thorough. We didn't expect to purchase the same day but between Justin and the sales team they met all our requests!!! Highly recommend!!!
I was greeted quickly by Mike and Sandy when I arrived which was nice because I didn’t know exactly what to do once I pulled in. They were so friendly and welcoming and I really enjoyed the whole process
I am thrilled to share my experience with Daisha, one of the best salespersons at this dealership! Her advice was incredibly valuable, guiding me toward the perfect car for my needs. Daisha's knowledge, professionalism, and friendly demeanor made our phone call a pleasure. Definitely a five-star experience!
It was a great experience overall. Clean facility and friendly staff. Straightforward negotiation, no wasting time. which I like. I would recomend a couple more vehicles to select from. There were only two. Thankfully they had the color we wanted. Very satisfied with my purchase.
As usual Middleburg Heights Mitsubishi does not disappoint. I am able to get an appointment for my service without delay, The work is carried out in a timely manner, updates are given along the way. Prices are reasonable and the staff is professional.
Mike Phelps and his service team did a great job repairing my vehicle. Thank you
Great customer service!!!!
I always enjoy the professional friendly approach to handling my car service needs. From scheduling to service I have never had an issue with Sunnyside!
This my third Mitsubishi purchase, third dealership and the BEST by far. The sales staff was knowledgeable, not pushy at all and super friendly. Highly recommended
I wasn’t ready to trade in my 2018 Mitsubishi Outlander Sport SEL when I was there only for an oil change. But things happen and I am happy with my new 2024 Mitsubishi Outlander!!! Justin was extremely helpful in helping me with my purchase of 2024 Mitsubishi Outlander. Justin answered all my questions. Justin is truly a remarkable salesman.
Great customer service support.
Daisha Davis was very professional every step of the way from the first contact email to the down load of the app!
I always receive excellent service. Very friendly and fast
Great Service and Thank You for accomodating my special sircubstances.
Justin and entire team working this past Thursday 8/31 were incredible! Thanks to all!!
Nice and kind staff
I am so glad I drove up to dealership! Justin was genuine, kind and patient with me throughout my car buying process. Shot out to the entire team. I am extremely happy with my purchase.
Wonderful service from sales lady Daisha. Absolutely goes out of her way. Look forward to working with her again
Thank you to salesman Justin Brown for being so courteous and helpful with my first ever new car purchase, from the test drive to the signing and keys. I had a great experience with car shopping here.
Amazingly prompt service and very courteous staff
Years ago they used to wash the car any time it was in for service. That’s a great perk!!
Everybody was very polite, helpful and friendly. Great experience. They really took care of me.
Steve was very professional, nice, very courteous. He checked with me during my wait for oil change. Service was excellent throughout my whole process. I will definitely be back. Keep up the great work Steve and Mitsubishi
Daisha is super helpful, and goes out of her way to make sure you have all the info you need prior to making a purchase. If I didn't already love the Mitsubishi brand she would would have still made me a believer. And for those on the fence about purchasing one they are great cars with high end options with a better price point to other manufacturers comparable models. You won't regret buying one, and Daisha in Middleburg will help with anything she can! Its a win win.
Thank you Mr Micheal Phelps for a positive experience while having my oil changed today. I was treated with patience and courtesy everything was explained with patience , I will recommend this dealership
Perfect service!!!
Service Mgr does a great job and very helpful.
Very pleased with my service. Mike in the service department was very kind and accommodating. Fast and efficient service
Service department at Mitsubishi was fantastic. What I got was an oil change, tire rotation, a mid summer inspection, service tech pointed out things which will need to be done following the up coming months within reason and I'll point out the price was far.
Customer service can make or break a company. Over the years, Middleburg Mitsubishi has not disappointed me. It has always been a very pleasant experience when I'm there for any type of service for my car. The best part is they listen to any concerns I may have. That's what customer service is all about, caring for the customer! Thank you Middleburg Mitsubishi!
Service was great very informative. 100% recommend purchasing and servicing vehicle at Middleburg heights Mitsubishi.
We never felt under pressure, we were given time as needed to discuss the best decision for us.
The buying experience provided by Donnie and Justin was terrific!! Very straightforward and easy. It made buying a car pleasant again!!! I would highly recommend them!.
David DiLeonardo was friendly & knowledgeable! He was a pleasure to work with!
Michael, not Mike, in the service department, hands down is the best when it comes to customer service! Every encounter has been a pleasurable experience, which makes my service appointments go by quickly.
Pleased with Greeting upon arrival with Michael. Kept me informed on update on my car while I was waiting. I only wished that I got a car wash after my service. I thought that was automatic with any car service. Overall, very pleased.
Mike was very kind, concerned about my issues and told me that, I was part of the Middleburg Htgs Mitsubishi Family. Thanks Mike
I had my first maintenance check on my new car. When I arrived Michael, the service manager met me and after a brief conversation, he aske where I parked my car and advised me he would make sure everything was taken care of. About 20 minutes into the service, Michael approached me and told me what all they had checked and the tech’s found no issues. He also told me they were taking care of a minor recall for the vehicle. Lastly he told me the squeal I was hearing was from brake clips and that I would be notified ...
Service was quick and Mike did an excellent job getting us through our appointment
Great experience with Daisha! As well as Roger! They were super helpful. They were understanding. Daisha made the sale experience rally easy, smooth and fun.
Great service
Mike, in the service department was amazing! He was curtious, straightforward and helpful in every way possible. Make sure you see him when you stop by!
Service was prompt. Front desk was very helpful, coffee was ready.
Justin Brown was fantastic, along with everyone we spoke to. Working through a new buying process had its challenges and everyone was transparent, making it much easier on us. So glad we purchased Mitsubishi!
We bought our new Outlander here from Justin Brown and I could not say more about how enjoyable it was! It was without a doubt the easiest car buying experience I've ever had. Justin had a great personality and was incredibly patient and helpful every step of the way. He took the time to explain all the features of the car and made sure all our questions were answered and most importantly, we never felt pressured or put in an uncomfortable spot.
This place is amazing, very professional Associates who are very knowledgeable about the cars they have on hand and the service that they provide. I will be looking forward to coming back.
Hey y’all def come check these guys out!!! I dealt with Dai’sha D. She’s amazing!!! Even came in on her off day, with her child to finalize my deal!!! Quick n Easy Process!!! Thanks guys!!!!! 🔥🔥🔥2014 Grand Cherokee!!!
Brought my Eclipse Cross in for an oil change, tire rotation, and transmission fluid change. Mike greeted me and kept me updated on the progress of the service. Turn around was quick (about an hour). I will be bringing my Mitsubishi's back here for service!
Only for the service department mike p is the bomb communication is excellent from the time u pull up till the time u leave he makes u feel welcome at all times I never been disappointed with the service department there job well done
Justin was great. Explained everything I wanted to know. Worked with me on the price. I absolutely love the car
You won't be disappointed. Sales team goes out of their way to makesure everything is perfect.!!
Always a pleasant and accommodating staff. Michael Phelps has the best personality and customer service. The sales and service staff make each visit enjoyable and give prompt attention to my vehicle and fast service. 5 stars! Thanks guys! Ms. Blanks
My service advisor was Michael Phelps. He went above and beyond. A part I needed was on back order, and he stepped in to work with his district reps to get the part in way faster than it would have taken. He listened to all of my concerns and the communication was top notch. I would definitely feel comfortable taking my car here again in the future.
Car was ok and I got it back in a timely manner. I would have like it if my car washed. I’m a true fan and I have brought 3 cars from this location. I’ve been driving your cars since 1980. The Colt was one of the imports introduced by American car dealers. I’ve been with you since then.
Fast and friendly!
Good service
Nice and pleasant trans action 😃
Thanks awesome workers that make an awesome dealership!! We would recommend them to anyone!!!
The very accommodating and friendly sales representatives and managers helped me trade in my old car and finance a brand new ‘23 Eclipse Cross in less than 3hrs. They do their best to find a vehicle that you’ll be more than happy with. Thanks again Justin B.!!!
Best car buying experience thank you Justin Brown
Very friendly and helpful service and fast service!
I want to thank Bradley and the Middleburg Heights Mitsubishi Team for their service. They Rock.
Donny and Daisha took great care of me during the whole process. This is my third vehicle from this dealership.
Excellent service. High caliber of expertise.
Mike was very helpful, stayed in touch until the job was completed!
I was very impressed with one on one attention given to me by Mike. He explained what was found and needed to be done to my car. John sent me a video of the inspection of my car explaining what he had found. I will definitely continue to use this dealership.
The only thing I could recommend would be using pictures of the actual vehicle being sold. For example, the Black Edition, Black Outlander SE was not what the stock photo looks like. Other than that, everything went great! Justin and Donnie are great at their jobs! They are super nice and very professional.
Justin is awesome. Thanks for everything
Very good service department! Mike Phelps kept us updated with the whole process.
(Translated by Google) On my previous visit I had a bad time because the previous gentlemen who assisted me never gave me a solution to the problems that the Outlander had, such as by mistake they gave me the non-original letters, nor could they solve the leather that goes on the gear lever. but the man who assisted me on Thursday, April 27, solved both problems and treated me with cordiality and I am grateful. (Original) En mi anterior visita pase malos ratos por que los anteriores señores que me atendieron nunca me dieron solución a los problemas que ...
I was a long-time customer of Sunnyside Mitsubishi in Middleburg Heights. I have always given Sunnyside high ratings. Today my ratings for Mitsubishi of Middleburg rose to a five-star plus, plus rating. Michael greeted me upon my arrival for an oil change. He did a great job explaining the needs of my vehicle. He kept me updated throughout the process of having my car serviced. Every employee I met greeted me with a smile and or hello. One of the salespeople even checked to see if I was being waited on. I also had the pleasure of meeting David and ...
Great service.
I came in to get service on my Mitsubishi eclipse cross. Michael Phelps in the service dept took care of me while I was there. His customer service was A1! I’d definitely come back here for my future car needs!
I want to thank Mr. Hagan, Daisha and the rest of the team for a wonderful experience in helping me with the purchase of my new 2023 Mitsubishi Mirage G4 Sedan. I love my new car and enjoy driving it! People out there looking for Excellent customer service and a new car I recommend this dealership! Thank you Daisha and team and know how much I really appreciate you! Ruben DeJesus
Facility was neat and clean. Service was prompt. I had an appointment. They diagnosed the problem and was very helpful
Great people, great atmosphere. Honest work and sales.
The whole experience was great. My sales associate was Daisha. Super friendly and made the whole experience seem very easy.