Customer Testimonials
My service advisor was Michael Phelps. He went above and beyond. A part I needed was on back order, and he stepped in to work with his district reps to get the part in way faster than it would have taken. He listened to all of my concerns and the communication was top notch. I would definitely feel comfortable taking my car here again in the future.
Car was ok and I got it back in a timely manner. I would have like it if my car washed. I’m a true fan and I have brought 3 cars from this location. I’ve been driving your cars since 1980. The Colt was one of the imports introduced by American car dealers. I’ve been with you since then.
Fast and friendly!
Good service
Nice and pleasant trans action 😃
Thanks awesome workers that make an awesome dealership!! We would recommend them to anyone!!!
The very accommodating and friendly sales representatives and managers helped me trade in my old car and finance a brand new ‘23 Eclipse Cross in less than 3hrs. They do their best to find a vehicle that you’ll be more than happy with. Thanks again Justin B.!!!
Best car buying experience thank you Justin Brown
Very friendly and helpful service and fast service!
I want to thank Bradley and the Middleburg Heights Mitsubishi Team for their service. They Rock.
Donny and Daisha took great care of me during the whole process. This is my third vehicle from this dealership.
Excellent service. High caliber of expertise.
Mike was very helpful, stayed in touch until the job was completed!
I was very impressed with one on one attention given to me by Mike. He explained what was found and needed to be done to my car. John sent me a video of the inspection of my car explaining what he had found. I will definitely continue to use this dealership.
The only thing I could recommend would be using pictures of the actual vehicle being sold. For example, the Black Edition, Black Outlander SE was not what the stock photo looks like. Other than that, everything went great! Justin and Donnie are great at their jobs! They are super nice and very professional.
Justin is awesome. Thanks for everything
Very good service department! Mike Phelps kept us updated with the whole process.
(Translated by Google) On my previous visit, I had a hard time because the previous gentlemen who attended me never gave me a solution to the problems that the Outlander had, such as by mistake they put non-original letters on me, nor could they solve the leather that goes on the gear lever. but the man who attended me on Thursday, April 27, solved both problems and treated me cordially and I am grateful. (Original) En mi anterior visita pase malos ratos por que los anteriores señores que me atendieron nunca me dieron solución a los problemas que tení...
I was a long-time customer of Sunnyside Mitsubishi in Middleburg Heights. I have always given Sunnyside high ratings. Today my ratings for Mitsubishi of Middleburg rose to a five-star plus, plus rating. Michael greeted me upon my arrival for an oil change. He did a great job explaining the needs of my vehicle. He kept me updated throughout the process of having my car serviced. Every employee I met greeted me with a smile and or hello. One of the salespeople even checked to see if I was being waited on. I also had the pleasure of meeting David and ...
Great service.
I came in to get service on my Mitsubishi eclipse cross. Michael Phelps in the service dept took care of me while I was there. His customer service was A1! I’d definitely come back here for my future car needs!
I want to thank Mr. Hagan, Daisha and the rest of the team for a wonderful experience in helping me with the purchase of my new 2023 Mitsubishi Mirage G4 Sedan. I love my new car and enjoy driving it! People out there looking for Excellent customer service and a new car I recommend this dealership! Thank you Daisha and team and know how much I really appreciate you! Ruben DeJesus
Great people, great atmosphere. Honest work and sales.
The whole experience was great. My sales associate was Daisha. Super friendly and made the whole experience seem very easy.
Received friendly and everything on time. Was told what maintenance should be considered and understood.
Nice people’s and helpful
Mike from the mechanic side of things could get 100 stars. Easy to work with and helped get everything figured out. I will be back.
My experience was good. Michael answered all my questions. Even apologized that Mitsubishi is going through some re-decorating. Which is awesome.
Justin was a great salesman! I never felt pressured by anyone at this dealer and everyone was great to talk to and work with. I would recommend this place to anyone.
Customer oriented, honest straight to the point answers.
Recommend taking your vehicle here for dealer service over bedford. Got me in immediately when my wife had an issue with her car. Mike was very helpful
The service guy Michael Phelps was very helpful and very customer oriented I do recommend you go to the dealer to fix anything wrong with the Mitsubishi you currently own whichever model it is. You will go in happy and leave happier
Our vehicle experienced an issue that was covered under warranty. Between Mitsubishi roadside assistance, and Mike the service manager at Sunnyside, the process was so easy, fast, and painless. Roadside assistance sent out a tow truck within 30 minutes. I was on my way home with a loaner vehicle 45 minutes later. Everything from the tow, to the loaner, to the repair was completely covered. I couldn’t be happier or more appreciative to everyone involved. Thank you.
Service was excellent. Everything was explained & service was done in a timely manner. Mike was friendly & PT me at ease.
They were very professional and efficient. They kept me informed through every step. I also love the technological use of video to explain what needed to be done after the vehicle inspection.
The Employees were very nice and helpful! They made sure we felt comfortable and not rushed with our new car! Daisha was a wonderful Sales person!! thank you all for helping me and my mom!
Great service! Michael Phelps, service adviser was very helpful, got me logged in quickly, made me comfortable and answered any questions I had and my oil change was done in about 1/2 hr. I recommend this location. Also, I have a Honda and I prefer to go here for all my service needs! Thanks Michael!
Great SUV buying experience! I walked into Middleburg Heights Mitsubishi and was fortunate to be greeted by the super helpful and extremely knowledgeable salesperson Justin Brown. He made the entire experience comfortable and I would definitely recommend seeking Justin out to anyone looking for a vehicle. His customer service skills are some of the best I have ever seen in a car dealership.
EXCELLENT, EXCELLENT!!! SUCH great Attention, Excellent Help! Justin Brown really has a great eye with giving Attention to his customers! When I asked questions, he had the answer. I definitely will be sending my family and friends to Justin in the future! He really knows his cars and his customer service skills are A1!
Service was excellent. Mike took the time to explain everything to me clearly and the work was performed to perfection. Even at a cost lower than what I had expected. I would highly recommend him and the technicians on their professionalism. Would not take my Mitsubishi anywhere else.
The service was excellent. I arrived at 8am, was taken care of at 8:05am.
Mike was over the top professional and helped me get a customer's vehicle programmed. Highly recommend these guys!!!
My car buying experience was fantastic! Everyone there was so friendly and helpful.
Good Customer Service is Paramount to a Good Business. Michael Phelps is the Ultimate in Great Customer Service! My appointment was at 7:30 am, and I was greeted with courteousness, kindness and efficiency at the start of his day. Since it was my first time at this dealership, I called the day before and left a message before I scheduled service online. I was in and out within 15-20 minutes. Within that time frame, Michael called and texted me regarding the message I left yesterday about servicing my vehicle. There was no "hard sale" at the end of service. ...
Very excellent service! Recommend this place justtin brown was our sale guy he very good
They are a pleasure to do business with. I feel very confident when they service my car.
Just bought a 2023 Outlander! My wife and I are very happy with our New purchase . Justin is one hell of A sales men!! I will be sending him more business his way !! If you want an down to earth salesman he's your guy ! Thanks again Justin for the great buying experience!👍👍👍👍
I’m pretty sure I had this problem since I bought this car and it just got worse. It seems like it has gotten quieter since you guys fixed the problem. When I went to pick up my car I asked if they would do an oil change and they did it right away. I would recommend this dealer for service to all my friends and family.
Amazing service, and the people were very kind, honest and accommodating, absolutely would recommend going to them.
The service advisor was very communicative. He explained the repair process from beginning to end and kept me informed.
I was satisfied with my purchasing experience with this dealership, considering that historically I hated to buy new cars.
Since we purchased 2016 Outlander new at this location we have always had all maintenance done here. Never any issues, always very professional & courteous.
My sales representative Justin Brown was phenomenal. He was very polite, friendly and most of all knowledgeable and professional. He made my entire purchasing experience very delightful. He was also very attentive. Also, the entire staff was professional and friendly including Donnie and the secretary. I will definitely be recommending Justin to my friends and associates for their car buying needs. He is truly an asset to the dealership.
My Recall Service was a handled with the friendliest staff. The service was fast and professional! I would definitely recommend to anyone!
This was the best car buying experience I have had. Justin Brown made it a relaxed and pleasant experience to get my dream car.
Justin brown made the my car buying the best I have ever had. I now am the proud owner of my dream car
I went to buy a new Outlander, Daisha was so helpful and she is so much fun! She’s very knowledgeable in every aspect! I give her a 10! I was very Pleased with the Great customer service by everyone at Middleburg Heights Mitsubishi. Thanks for the Great experience!!!
Best customer service I have ever had when buying a new car. Daisha was the BEST!!! I STRONGLY recommend Middleburg Heights Mitsubishi to anyone looking to purchase a new car. They ROCK!!!!
Very friendly and professional! Took good care of me and my car!
Justin Brown is the man!! It was simple easy as 1 2 3.
I worked with Justin Brown to purchase a 2023 Outlander PHEV. Mr. Brown was extremely knowledgeable, friendly and helpful in all details of this purchase. In fact I took the car back to him 2 days after taking delivery for help with a screen function that I just could not master. He was patient, and helpful and I left knowing I could manage most of the screen prompts with confidence. I highly recommend Mr. Brown if you are in the market for a Mitsubishi. He is the very best!
The staff is very friendly, welcoming, & knowledgeable. I always have a great experience when I take my car in.
Truly amazing experience. Everyone was super helpful and friendly. Excellent service, with a smile. Wonderful music, and snacks. Process was easy and smooth. Thank you for everything!! If you need a vehicle ask for Justin. Thanks also to Daisha, Donnie and Ray!!
Truly amazing experience. Everyone was super helpful and friendly. Excellent service, with a smile. Wonderful music, and snacks. Process was easy and smooth. Thank you for everything!! If you need a vehicle ask for Justin. Thanks also to Daisha, Donnie and Ray!!
Staff was very helpful, location was clean, and orderly. Will continue to visit for all of my Mitsubishu service, thank you.
The staff was very helpful and friendly! Nate was very nice and was very knowledgeable. Will go to again when I Have to get another car.
10/10 since new management/ownership has taken over. If you’ve had a poor experience here in the past, they’re definitely worth giving another shot now.
Service was excellent! Very professional and friendly staff! Mike and Halle are the best!! Been coming for all my car needs since 2012 when I purchased my car!!
Went in for rattle and they fixed shield and did trans flush and replaced belt all work done professionally and quickly.
Purchased my first vehicle ever. Very satisfied. Fair. Good prices. Good communication.
Daisha was super friendly and helpful. The store Manager was very pleasant to work with through all the paperwork. The rest of the staff was very kind. I'd recommend this dealer for your next car.
Great professional & friendly service. Car rides like new!
Timely and professional
This is a great place for service
We mattered!!… It’s a rare thing to hear these day, but that’s how we were treated by Justin, Jake, Josh and the whole team @ Middleburg Heights Mitsubishi. We left greatly satisfied and content with our purchase. Justin and Jake went above and beyond to ‘listen’ to our concerns & needs and address and meet them on all counts! It will be the 1st place we go to for our next car, because I know we’ll get an excellent ‘A’ class experience from the ‘J-TEAM’.
Daisha, Justin, and Nate were all very friendly and nice while my father and I were looking at a particular used car that had just arrived. They let us take it for a test drive before it was cleaned and detailed. I must also say that whoever does the detailing there did an amazing job because when we picked it up the next day it was like a different vehicle.
Thanks for the 2020 Chevy Spark! Great price and great customer service, and thanks for helping me convince my mother 🙂 Thanks to : Justin, Josh, and Jake !!
Very nice
Very good company. They really go the extra mile for the customer. I got an oil change, 4 wheel alignment and more. It was fast and quality. Thanks Mitsubishi of middleburg heights!!
The service is outstanding. The value is excellent. Mike is so efficient and friendly. I always wait for my car and I never wait for very long. Very comfortable waiting area with TV, plugs for laptop, coffee, and water.
Had great experience with you everyone was just super and that’s why we went there for my daughter’s car
My experience was Wonderful! Justin was the Best. So helpful and patient.
I called same day for oil change, on a Saturday. I was told to bring it in and just like that, all done!
Overall, a very pleasurable experience. The dealership was very accommodating and easy to work with. Nate was able to put this sale together quickly with many of the details addressed prior to me showing up at the dealership. Nate was also very familiar with the vehicle and was able to thoroughly instruct me in the vehicles operation and features as well as answer any questions I had. 😀
Tire repair
Mike Phelps was very efficient, and courteous. It was a very early appointment and I was greeted with a 😃 smile.